User FAQ
PHP
back to topDo you support PHP?
Yes we fully support PHP, however there are some restrictions on its use.
Do you support CURL?
Partially.Is PHP safe mode on?
Yes.Which PHP functions are disabled?
The following functions are disabled:system, exec, shell_exec, passthru, set_time_limit, error_log, ini_alter, dl, pfsockopen, openlog, syslog, readlink, symlink, link, leak, fsockopen, popen, escapeshellcmd, apache_child_terminate apache_get_modules, apache_get_version, apache_getenv, apache_note,apache_setenv,virtual
Is Ioncube supported?
Ioncube and its installers are not supported.Is GD supported?
We currently support GD 2.0.Do you support Zend?
Zend optimizers are not supported.Is PHP memory limited?
Yes, we have set the PHP memory limit that will allow most normal scripts to work (such as phpBB) however it will not allow more resource intensive scripts to work (such as a wiki script).Domains
back to topCan domains be www.?
Yes, you must add it from your control panel >> account settings.Can I have more than one subdomain?
Yes each account may have two subdomains.What are the Nameservers for domain registration?
Our Nameservers are NS1.3host.com and NS2.3host.comUploading
back to topWhat is the maximum file size?
The max file size for uploading any type of file is currently 1mb.What files types do you support?
jpg|jpeg|gif|png|bmp|ico|html|htm|php|mid|css|js|txtThese are the current file types we support, please send us a support ticket if you need a additional file type.
Can I use FrontPage extensions?
We currently do not support FrontPage Extensions.How do I set up my FTP?
We send an email upon sign up with your FTP details. The following information applies:FTP hostname: "username.3host.com"
FTP username: username
FTP password: account password
FTP port: 21
How do I CHMOD files?
Chmodding files is not necessary and you will find it does not work in FTP. This is because we use a more advanced and complex permissions system than chmodding files.Can I use IE's FTP?
Yes.URL: ftp://username:password@username.3host.com
Replacing username and password with the correct values
or type
ftp://username.3host.com
NOTE: Replace username with its correct value, and you will be prompted to login
Can I unzip files?
We do not support files being unzipped from within your account.Can I use Web FTP?
Yes, a service like www.net2ftp.com will work.How do I set file permissions?
File Permissions are not necessary on our service, even though your script may say they are, continue with the script install and you will find that they are not necessary. Our system uses a more advanced and secure permissions system than most scripts.Do you recommend a FTP program?
We recommend www.smartftp.com, which is free for non commercial use.Can I upload a whole folder?
You may use FTP to upload folders to your account.Can I use .htaccess files on my account?
Our free accounts do not support .htaccess files.Do you offer SFTP?
No.How many FTP connections can I have?
You may have two (2) FTP concurrent connections.Can I set my account up in Dreamweaver?
Dreamweaver synchronization is not supported with our free accounts.
What methods of upload can I use?
We support FTP and Filemanager UploadsAccount
back to topWhy did I not receive an activation email?
Check your spam folder, if it is not there sign up again using a service like gmail or yahooHow do I delete my account?
Login to the filemanager, go to account settings and click on "remove account"Why can't I login?
Make sure cookies are turned on in your browser and your system clock is activated.How many accounts can I have?
You can have as many accounts as you wish, even under the same email address, as long as they all abide by our terms of service.How can I change my username?
You are unable to change your username.MySQL
back to topDo you support MySQL?
Yes, however there are some restrictions, such as not being able to LOCK tables, which some advanced scripts will need to operate.How do I create a MySQL database?
Please login to your panel and then click the create/delete MySQL database button- First type a database name in the create database section and click create database.
- Then create a username and password in the create user section. (note these do not have to be the same as your account username and password)
- Then assign full privileges to this user for this database in the create privileges section by clicking assign privileges
your database username should look like: abcabc_abc
your database password should be whatever you set it to
NOTE: you MUST assign privileges for the database to work
How do I connect to a MySQL database?
To connect to MySQL you must use the following detailsdatabase name = username_dbname
database user = username_dbuser
host = localhost
port = default
database password = dbpassword
NOTE: replace the values dbname, dbuser and dbpassword with their real values, you must have created this database and assigned privileges, see the article above for more information on this.
What is the URL for PHPMYADMIN?
http://3host.com/phpmyadminCan I import a large database?
If you search for "MySQL big dump importer" at google.com, you may be able to import your large database into our free hosting service.How do I backup a database?
You can backup via phpmyadmin >> exportHow do I retrieve a lost database password?
You must delete this user and create it again, remember to update your scripts config file with the new database user connection information if it has changed.